Terms and Conditions

1. Provider and scope

These Terms and Conditions ("Terms") govern the use of the website werkara.ch and the Werkara web application (app.werkara.ch, together the "Platform"), operated by Werkara GmbH, Birmannsgasse 19, 4055 Basel, Switzerland (UID CHE-147.416.325, "Werkara"). By registering on the Platform or submitting a task, you accept these Terms.

2. What Werkara does — and does not do

Werkara operates an online marketplace that connects clients who need services ("Clients") with independent service providers ("Taskers"). Werkara acts solely as an intermediary: any contract for the performance of a service is concluded directly and exclusively between the Client and the Tasker. Werkara is not a party to that contract, is not the employer, agent or representative of either side, and does not guarantee that a contract is concluded or that services are performed, nor their quality, legality or safety.

3. Registration and accounts

Registration is open to persons aged 18 or over with full legal capacity. You must provide accurate, current information and keep it up to date, maintain only one account, keep your credentials confidential, and you are responsible for all activity under your account. Werkara may refuse or revoke registrations.

4. How the Platform works — sharing of information between users

Clients submit tasks; Taskers maintain profiles and may respond to tasks. Exchanging information between Clients and Taskers is the core function of the Platform:

• By submitting a task, the Client agrees that the task details and the Client’s name and contact details are shared with the Tasker(s) to whom the task is directed or matched.
• By responding to a task or submitting an offer, the Tasker agrees that the Tasker’s profile information and contact details are shared with the Client concerned.

Contact details are shared only after such a submission, not before. Users may use data received about the other side solely to initiate, coordinate and perform the specific service, and not for advertising or any other purpose. Details of data processing are set out in the Privacy Policy (werkara.ch/privacy-policy).

5. Fees

Using the Platform is free of charge for clients; posting a task costs nothing. For taskers, registration, the profile, receiving tasks and sending offers are free of charge. For tasks accepted through the Platform up to and including 31 October 2026, Werkara charges no fee. For tasks accepted from 1 November 2026, Werkara charges the tasker a service fee of 9 % of the task amount agreed with the client. The fee is shown before the tasker accepts a task; it is charged to the tasker’s Werkara account after the task is completed. If no task is completed, no fee is due. Werkara does not charge lead or click fees. Changes to the fee will be announced in advance and apply only to tasks accepted after they take effect.

6. Payments and taxes

Remuneration for services is agreed and settled directly between Client and Tasker. Werkara does not process payments between users and is not liable for payment defaults. Taskers are solely responsible for complying with their legal obligations, in particular regarding taxes, social insurance contributions, permits and, where applicable, VAT.

7. User obligations and content

You agree to use the Platform lawfully; not to post false, misleading, illegal or offensive content; not to misuse other users’ data; not to circumvent the Platform’s security or copy its content by automated means; and not to use the Platform to solicit users to competing services. You grant Werkara a non-exclusive, free-of-charge right to display the content you submit on the Platform for the purpose of operating the service. Werkara may remove content that violates these Terms or the law.

8. Liability

The Platform is provided "as is" and "as available"; Werkara does not warrant uninterrupted or error-free availability. Werkara is liable without limitation for damage caused intentionally or by gross negligence. To the extent permitted by law (Art. 100 of the Swiss Code of Obligations), any liability for slight negligence and for indirect or consequential damage is excluded. Werkara is not liable for the conduct of users or for services performed by Taskers.

9. Intellectual property

All rights to the Platform, its design, trademarks and content created by Werkara remain with Werkara or its licensors. Users receive no rights beyond the use of the Platform in accordance with these Terms.

10. Data protection

Werkara processes personal data in accordance with its Privacy Policy, available at werkara.ch/privacy-policy.

11. Term and termination

You may delete your account at any time. Werkara may suspend or terminate accounts that violate these Terms or the law, or discontinue the Platform with reasonable notice. Provisions which by their nature are intended to survive termination shall survive.

12. Changes to these Terms

Werkara may amend these Terms. Users will be informed of changes in advance on the Platform or by e-mail. Continued use after the effective date constitutes acceptance; if you do not agree, you may delete your account.

13. Final provisions

These Terms are governed by Swiss substantive law, to the exclusion of its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Basel-Stadt, Switzerland, subject to mandatory statutory places of jurisdiction, in particular for consumers. Should individual provisions be invalid, the remaining provisions remain unaffected. In case of discrepancies between language versions of these Terms, the German version prevails.